Terms

Refund and Exchange Policy for DreamPlayHub.net
Last Updated: April 19, 2025
At DreamPlayHub.net, we strive to provide the best gaming experience for our users. If you're not fully satisfied with our services, we are happy to assist you with refund or exchange requests. This Refund and Exchange Policy outlines the conditions and procedures for requesting refunds or exchanges.
1. Requirements for Refunds
To request a refund, please ensure you meet the following conditions:

• The service or game features must be unused or in their original state.
• You must provide proof of purchase, such as a receipt or order number.
• You must have attempted to resolve any issues with our support team prior to requesting a refund.

Refund requests must be made within the specified period from the date of your purchase.
2. Refund Process
To request a refund:

• Contact our support team via email at support@DreamPlayHub.net or by phone.
• Provide your order details and the reason for your refund request.
• Submit the required documentation, such as receipts or screenshots.

Our team will review your request and inform you of the outcome within 7 business days.
3. Partial Refunds
Partial refunds may be granted in the following cases:

• If the service or game features have been partially used or accessed.
• For items purchased during special promotions or discount offers.

4. Exceptions
Refunds will not be granted under the following circumstances:

• Digital content or in-game purchases that have already been accessed or downloaded.
• Personalized or custom-made game elements.
• Items purchased during final sales or promotional events.

5. Refund Method
Once your refund request is approved:

• The refund will be issued to the original payment method.
• Processing may take 7-10 business days.
• We are not responsible for delays caused by your bank or payment provider.

6. Exchange Policy
If you wish to exchange a product or service:

• Contact our support team with your order details.
• Clearly state the reason for the exchange.
• Our team will guide you through the exchange process.

7. Contact
For any questions or assistance regarding refunds or exchanges, feel free to contact us:
Email: support@DreamPlayHub.net